Use the Border Watch Online Report for suspicious immigration, customs and trade activity. If you have a question about travel or trade, including bringing goods in and out of Australia you can call us Monday to Friday from 9am to 5pm AEST. If you need to lodge cargo clearance paperwork, details about our offices in Australia. See our addresses and opening hours. Compliments, complaints and suggestions. Open in a new tab Open in this tab. Storage costs are, however, only payable from the tenth day of charged storage, when they amount to 5 euros or more.
No, if you do not wish to carry out the clearance yourself, you can be represented by the German Post Deutsche Post AG. To do this you should send the notification and the missing documents to the customs office, which will then hand the consignment over to the German Post Deutsche Post AG for clearance. You should allow the appropriate time for processing. If you delay in notifying the customs office, storage costs for the consignment may become due.
Since 1 February , mail parcel and letters with a value of up to EUR 1, which is forwarded to the Customs Office can undergo custom clearance without your personal presence at the Customs Office. This does not apply where you wish to collect your mail in person from the Customs Office. After contacting your Customs Office, you will receive a declaration form. You may send the declaration form and the printouts of the requested documents to the Customs Office.
The storage period for letters is 7 days and for parcels 14 days from the date of delivery of the mail by Deutsche Post AG to the Customs Office. Please note that this storage period may already commence before you have received a notification from Deutsche Post AG. After receiving your documents, the Customs Office will process the custom clearance formalities in respect of your mail.
After processing and payment of import duties, if any, your mail can be sent to you. JavaScript seems to be disabled in your browser. For the best experience on our site, be sure to turn on Javascript in your browser. When a shipment is held up by customs, it can be incredibly frustrating, not only for the recipient of the package but also for the sender.
Customs officers and security can hold up shipments for several reasons, from basic inaccuracies in paperwork and declaration forms to unsafe packaging methods and specific national laws on tariffs and taxation. The most common reason for shipments being held up at customs is inaccurate or poorly filled-out paperwork. People often forget to fill in basic information in customs forms, from the specific brand name of the product to the monetary value and serial number.
Most important of all is a complete, clear address line for the destination of the goods. The loss of important customs documentation during travel is also a common issue that can lead to shipments being held up upon arrival. In particular, the loss of the bill of lading means not only the imposition of heavy demurrage charges on the containers in question, but a prolonged wait time for the receiver before the package can be delivered.
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Phone Call HMRC for help with questions about: importing exporting customs reliefs Find out how to claim a repayment of customs charges if you think you have been charged too much.
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